At Bella Lavenda, we prioritize the quality and freshness of our products. Each product is thoroughly inspected, and its expiry date is verified before shipping to ensure you receive the best quality. We employ advanced packing materials to ensure our products reach you without any damage. Despite these measures, if you receive a damaged product, please follow the guidelines below.
Returns and Refunds
Damaged Products:
- If you receive a product that has been damaged during shipping, please contact us immediately at info@bella-lavenda.com.
- You can request a replacement within 7 days of receiving the product.
- Upon receiving your request, we will inspect the product for any physical damages and replace it within 7 working days.
How to Request a Replacement:
- Email us at info@bella-lavenda.com with your order number and details of the damaged product.
- Include photographs of the damaged product and the packaging.
- Our customer service team will review your request and respond promptly with further instructions.
Conditions for Replacement:
- The product must be reported as damaged within 7 days of delivery.
- The product should not have been used or tampered with.
- You may be required to return the damaged product to us; in such cases, we will provide a return shipping label.
We strive to ensure your satisfaction and appreciate your understanding and cooperation in following these guidelines. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team at info@bella-lavenda.com.
Thank you for choosing Bella Lavenda.
Terms and Conditions and Privacy Policy
For more information regarding our terms and conditions and privacy policy, please visit the following pages:
By using our website and services, you agree to our terms and conditions and acknowledge our privacy policy.